Terms, Privacy & Cookies

Your use of this site is subject to the following terms and conditions:

Whilst for some events we allocate specific seats to you we have the right to change these seats to others of equal value.

Please be aware that tickets are non-refundable.

For any special requirements please contact the box office on 01983 822490.

We ask that the cardholder presents the card that the tickets were booked on as identification.

Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed. In the event of the cancellation of an event we will only refund the face value of the ticket. We will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) to advise of the refund. It is the responsibility of the customer to inform Quay Arts of any change of address, contact phone number or email address, both before and after receipt of the goods. Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate. We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. VAT Number 755181229 Steve Ross Foundation for the Arts Charity Number 272007

Privacy & Cookies

This privacy statement relates to information and cookies held on this website http://quayarts.org/

If you are asked to provide information when using this website, it will only be used in the ways described in this policy. This Privacy Policy was updated in 2022 and will be reviewed and updated on a regular basis.

We gather and use certain information about individuals in order to provide services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely and relevant information to them.

Why does Quay Arts collect personal information?

Quay Arts will use any personal information collected from this website in accordance with the Data Protection Act 1998. Quay Arts may collect information from users in a number of different ways either directly or indirectly. Personal information will be needed to book tickets online or over the phone, to make sure we can contact you with we have any issue regarding your booking. We take the security of our customer’s data very seriously and your data will not be used in any other way unless we have the consent from you to do so (e.g. to receive our newsletters).

Information collected indirectly

Internet Protocol Addresses: Users’ Internet Protocol addresses are automatically logged by our web server. This information is used by Quay Arts for statistical analysis, for example, to evaluate interest in our website.


Cookies are pieces of information/text generated by a server and stored on a user’s hard drive. Quay Arts uses both temporary ’session’ cookies and permanent cookies. Temporary cookies are used to carry data through from one page to another during the switch form process. These cookies last for the duration of your connection to the site i.e. they expire when you close your browser. Permanent cookies are used to store information about which website you were referred to us from. This allows Quay Arts to personalise your experience of our website based on how you found out about us. In no instance is personal data stored permanently in a cookie.

Cookies can be disabled to browse the website, however cookies may need to be enabled in order to complete some process.

 Other information collected directly

Quay Arts processes e-mail addresses and/or other contact details or information which visitors voluntarily provide in order, for example, to make enquiries to us and receive information about our services. Quay Arts will not use this information in any other way or disclose it to third parties without your prior consent.


Quay Arts has taken measures to ensure an adequate level of security for personal information processed via its website.


Even a little money can make a big difference at Quay Arts

Did you realise that when you buy a cup of freshly ground barista coffee in our Café Bar, you are helping to support the cultural life of the Isle of Wight?

However, the generosity of our supporters goes beyond sales of food, drink and theatre tickets. Gifts of money, time, and even specific items make a huge difference to the amount of work we can do. Together, we can continue to enrich the lives of islanders and visitors with our fantastic programme of events.