Terms of Use

Your use of this site is subject to the following terms and conditions:

Whilst for some events we allocate specific seats to you we have the right to change these seats to others of equal value.
Please be aware that tickets are non-refundable.

Please be aware that the seats allocated can not be changed for a different seat.

For any special requirements please contact the box office on 01983 822490.

All tickets are to be collected from the box office. We ask that the cardholder presents the card that the tickets were booked on as identification.

Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed.

In the event of the cancellation of an event we will only refund the face value of the ticket. We will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) to advise of the refund.

It is the responsibility of the customer to inform Quay Arts of any change of address, contact phone number or email address, both before and after receipt of the goods.

Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

VAT Number 755181229
Steve Ross Foundation for the Arts Charity Number 272007