UPDATED 19th MARCH
In the light of recent advice from Government and Public Health England about the outbreak of Coronavirus (COVID-19), we want to do our very best to keep all our staff and customers safe. With this said, here is the update on where we stand on our opening hours/events and other matters regarding our day to day running here at Quay Arts…
CLOSED TO THE PUBLIC
Following another team meeting this morning, we have sadly come to the decision to close our doors to the public until further notice for staff and customer safety. Staff will still be onsite and contactable by email and phone. We will be in contact with you if you hold a ticket to an upcoming event or workshop.
Quay Arts are committed to bringing you the very best in arts and creative opportunities on the Isle of Wight. We will strive to find new ways in bringing this to you and ensure we are able to support the local arts ecology. Please bear with us while we explore new avenues in making this accessible to everyone.
Thank you for your understanding & support. Watch this space!
LIVE EVENTS
ALL live events originally scheduled to take place in March will no longer go ahead. However, we are currently working to reschedule as many shows as possible. Unfortunately some of the shows may well be cancelled completely. As we are a very small team, please bear with us as we work through each event on a show by show basis. Box Office will be in contact with all ticket holders as soon as possible, we ask for your patience at this time and can assure you we will be doing our very best to keep all customers informed.
We would like to invite all customers to consider transferring their ticket for a new rescheduled date or transfer to a different show taking place later on in the year. Small venues such as ours rely heavily on the revenue from these events to enable us to continue to provide a diverse programme of live entertainment and art. If rescheduling or choosing a different event is not feasible, we are asking customers to consider donating the value of the ticket to Quay Arts – as a charity we really appreciate your support throughout the challenging times we are going through. We will of course provide a refund should you wish but we would really appreciate you considering the other options first.
We have a big programme of events scheduled for the rest of the year, therefore will be reviewing later events nearer the time.
COURSES & WORKSHOPS
Courses and workshops taking place at Jubilee Stores and Quay Arts have been suspended till further notice. All customers already booked onto a course or workshop will be contacted by a member of our Box Office ASAP.
At this time we do ask for your patience and understanding of all that’s going on, we are doing our very best to keep all ticketholders informed, and if you do have any pressing questions that we have not answered here, please email boxoffice@quayarts.org.
As a charity, we can’t thank you enough for your patience and understanding. At these uncertain times, we want to make sure we are doing our best to keep our staff and customers feeling positive and assured. All we can rely on now is support and love from all you wonderful people. Please keep safe, be sensible and keep smiling.
